Webcast Entertainment - CONTACT PAGE
|Webcast Entertainment provides web hosting, web design and email services. Webcast Entertainment reserves the right to suspend or cancel any client's access to any portion or all of Webcast Entertainment services, when Webcast Entertainment deems that the account has been used inappropriately. Webcast Entertainment reserves the right to refuse service and/or access to its host servers to anyone.
Webcast Entertainment prohibits sites engaged in:
Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of Australian laws, selling and/or distributing illegal contraband.
Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a 500 dollar clean up fee.
Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, and reselling CGI scripts.
The determination of what is "adult content" and prohibited shall be solely made by Webcast Entertainment.
Should a policy violation occur, Webcast Entertainment reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to Webcast Entertainment's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $1000 clean up fee.
Web Site Content
The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on Webcast Entertainment's host servers). Webcast Entertainment is not responsible for any lost files, information, or data.
The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. Webcast Entertainment reserves the right to modify the processing times at any time without notice. If a client or Webcast Entertainment support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occured in our system.
Technical support emails will be answered within 24 hours on request. Billing inquiries will be answered within one business day. Client agrees not to spam support.
All services are on a quarterly (3 month) or annual (12 month) prepayment basis.
Webcast Entertainment only accepts credit card, check, and money order payments.
Service is activated only after receipt of payment.
Credit card payment is authorized and assessed in real time.
The minimum contract is 3 months. There are no month to month prepayment plans.
Once an order is successfully submitted, the client is subject to Webcast Entertainment refund policy.
The one time setup is non-refundable.
All monetary transactions will occur in $AU dollars.
No bills or invoices will be sent by postal mail or fax.
Webcast Entertainment reserves the right to change pricing schedule at any time.
Additional features can be added at any time. When a feature is added, the client is assessed charges for the month and every upcoming month until the end of their billing cycle. Feature prices are not prorated.
Renewal Notification and Billing Schedule
Renewal notification is emailed to the billing contact seventeen (17) days prior to the end of the billing cycle.
Clients on quarterly prepayment may queue themselves for annual prepayment at least 10 days prior to the end of their current billing cycle. If the client does not queue themselves for annual prepayment, the account will automatically be assessed quarterly prepayment.
Clients on annual prepayment must renew for annual prepayment at least 10 days prior to the end of their billing cycle. If the client does not renew for annual prepayment, the account will automatically revert to quarterly prepayment.
Credit cards are charged 10 days prior to the end of the billing cycle. After successful payment, an email notification will be sent to the billing contact.
Check payment must be received prior to the end of the billing cycle. If check payment is not received, the account will be cancelled. There is no grace period for check payment.
Credit Card Failures
In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card everyday until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of 'successful charge' will be sent to the billing contact via email. If the credit card continues to fail and the billing cycle ends, the account will be cancelled.
Non-sufficient fund checks will result in a cancellation of the account and the client is assessed a 20 dollar processing fee.
If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $40.00 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including outstanding hosting charges and NSF check processing fees (if applicable).
If an account was cancelled due to policy violation, Webcast Entertainment will not reactivate the account.
For new accounts, the set up fee charges are non-refundable.
The three (3) month and twelve (12) month prepayment is non-refundable.
If Webcast Entertainment terminates an account due to policy violations, there will be no refund.
The fees for additional features are non-refundable.
Webcast Entertainment reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. The policy violator may be assessed a $1000 dollar clean up fee. Webcast Entertainment reserves the right to delete the policy violating web site content without notice.
Client agrees to defend, indemnify and hold harmless Webcast Entertainment against any liabilities arising out of defective products sold to customers from Webcast Entertainment host servers, personal injury or property damage caused by products or services sold or distributed from Webcast Entertainment host servers, any material that infringes or allegedly infringes on the rights of a third party available from Webcast Entertainment host servers, and any material that libels or allegedly libels a third party available from Webcast Entertainment host servers.
Webcast Entertainment is not responsible for any damages to any client's business. Webcast Entertainment makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of Webcast Entertainment's web hosting and email service is at the client's sole risk. Webcast Entertainment's services are provided on an "as is, as available" basis.
Webcast Entertainment does not guarantee that our services will be uninterrupted or error free. Webcast Entertainment will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.
In no circumstance will Webcast Entertainment be liable for any claims resulting from the use or inability to use Webcast Entertainment's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to Webcast Entertainment host servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.
Webcast Entertainment reserves the right to revise our policies at any time.
webcastentertainment.com is a division of the WEBCAST ENTERTAINMENT network.
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